Responsible Gaming
Our Commitment to Safe Gambling
At Cardiff Interchange, we are committed to promoting responsible gambling practices. Betting should be viewed as entertainment only, not as a way to earn money or solve financial problems. We encourage all our players to gamble within their means and to seek help if they feel their gambling is becoming problematic.
Age Verification
You must be at least 18 years old (or the legal age in your jurisdiction) to use Betway and participate in gambling activities. We take age verification seriously and conduct checks to ensure all users meet the legal requirements. If you are under the legal age, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, food, bills)
- Hiding gambling activities or lying about the amount gambled
- Spending more time or money on gambling than intended
- Feeling anxious, irritable, or restless when trying to cut down
- Using gambling to escape problems or negative emotions
- Borrowing money to fund gambling activities
- Neglecting work, family, or social responsibilities due to gambling
- Failed attempts to stop or reduce gambling
- Experiencing relationship problems due to gambling
Self-Help Tools and Safer Gambling Features
Betway provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific period
- Reality Checks: Receive pop-up reminders during your gaming session to check how long and how much you've been playing
- Session Limits: Set a time limit for your gambling sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
- Account Closure: Permanently close your account if you wish to stop gambling
To access these tools, log in to your Betway account and visit the Responsible Gambling section.
Support Organizations
If you are struggling with problem gambling, confidential support is available from the following organisations:
United Kingdom
- GamCare – Free confidential support and advice for problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Helpline: 0800 197 8989 (free, 24/7) - Gamblers Anonymous – Support groups and peer-led recovery
Website: www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling (NCPG)
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support – many people have successfully recovered from problem gambling with the right assistance. Contact one of the organisations listed above or speak to someone you trust about your concerns.
Remember: Help is available, and recovery is possible.
Last updated: 2026. For more information about responsible gambling, visit your local gambling regulator or support organisation.